Customer Terms &
Conditions.

IMPORTANT INFORMATION FOR CONSUMERS

Please read these Buyer Terms and Conditions ("Terms") carefully before accessing or using the ZeepUp Platform.

These Terms constitute a legally binding agreement between you ("Customer", "you" or "your") and ZEEPUP LTD ("ZeepUp", "we", "our" or "us") governing your access to and use of the ZeepUp website, mobile application and related services (collectively, the "Platform").

By creating an Account, browsing the Platform, placing an Order or booking an Experience through ZeepUp, you confirm that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

ZeepUp is a Marketplace

ZeepUp operates solely as an online marketplace that enables Customers to discover, purchase and book food-related Products and Experiences offered by independent Vendors.

Unless expressly stated otherwise:

• ZeepUp does not own or operate restaurants.
• ZeepUp does not prepare, manufacture or supply food.
• ZeepUp does not organise or host Experiences.
• ZeepUp does not employ Vendors.
• ZeepUp does not verify the identity of Customers or Vendors beyond any checks it may decide to carry out for operational or legal purposes.
• ZeepUp is not a party to the contract between the Customer and the Vendor.

The contract for the purchase of Products or the booking of Experiences is entered into directly between the Customer and the relevant Vendor.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

TABLE OF CONTENTS

• Definitions and Interpretation
• About ZeepUp
• Privacy and Data Protection
• Scope of the Service
• Eligibility
• User Accounts
• Marketplace Nature of the Platform
• Booking Process
• Prices and Payments
• Cancellations and Refunds
• Home Dining Experiences
• Home Kitchens – Pick-up Orders
• Restaurants
• Customer Obligations
• Allergies and Dietary Information
• Reviews
• Fraud and Misuse
• Platform Availability
• Privacy, Photography and Recording
• Health and Safety
• Alcohol and Responsible Consumption
• Personal Property
• Domestic Environment
• Respect for Vendor Privacy
• Third-Party Services and Links
• Intellectual Property
• Limitation of Liability
• Indemnity
• Force Majeure
• Suspension and Termination
• Complaints
• Governing Law and Jurisdiction
• Electronic Communications
• Acceptable Use of the Platform
• General Provisions

APPENDICES

Appendix A – Cancellation and Refund Policy

Appendix B – Community Standards

Appendix C – Trust & Safety Guidelines

1. DEFINITIONS AND INTERPRETATION

In these Terms, unless the context otherwise requires:

Account means the personal account created by a Customer to access and use the Platform.

Booking means any confirmed reservation, purchase or order made through the Platform.

Customer, you or your means any individual using the Platform to purchase Products or book Experiences.

Experience means any private dining experience, cooking class, tasting, food-related event or similar hospitality service offered by a Vendor through the Platform.

Home Kitchen means a Vendor operating from a private or domestic kitchen and offering food prepared for collection by Customers.

Marketplace means the online platform operated by ZeepUp connecting Customers with independent Vendors.

Order means the purchase of Products offered by a Vendor through the Platform.

Platform means the ZeepUp website, mobile application and any related digital services operated by ZeepUp.

Products means food, beverages or any other products made available for purchase by Vendors through the Platform.

Restaurant means an independent restaurant or hospitality business offering Products or services through the Platform.

Vendor means any independent restaurant, chef, home kitchen operator, caterer or other individual or business offering Products or Experiences through the Platform.

ZeepUp, we, our or us means ZEEPUP LTD or any successor entity operating the Platform within the United Kingdom.

Headings are included for convenience only and shall not affect the interpretation of these Terms.

References to legislation include any amendment, replacement or re-enactment of such legislation.

Words importing the singular include the plural and vice versa.

References to "including" or "includes" shall be interpreted as "including without limitation".

2. ABOUT ZEEPUP

ZeepUp operates an online technology marketplace that enables Customers to discover, compare, purchase and book Products and Experiences offered by independent Vendors.

ZeepUp provides technology and payment facilitation services only.

Unless expressly stated otherwise, ZeepUp:

• is not a restaurant;
• is not a food business operator in respect of Products supplied by Vendors;
• is not a catering provider;
• is not an event organiser;
• is not a delivery company;
• is not an employer, franchisee, representative or agent of any Vendor.

Each Vendor operates independently and is solely responsible for:

• its business;
• its Products;
• its Experiences;
• food preparation;
• food safety;
• compliance with applicable laws;
• customer service.

Nothing contained in the Platform shall be interpreted as creating a partnership, joint venture, employment relationship or agency relationship between ZeepUp and any Vendor.

Any references to Vendors on the Platform are provided solely to facilitate Bookings through the Marketplace.

3. PRIVACY AND DATA PROTECTION

ZeepUp processes personal data in accordance with:

• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018;
• all other applicable data protection legislation;
• the ZeepUp Privacy Policy.

Our Privacy Policy forms an integral part of these Terms.

By using the Platform, Customers acknowledge that ZeepUp may collect, process, store and share personal information where necessary to:

• operate the Platform;
• process Bookings;
• facilitate payments;
• communicate with Customers and Vendors;
• comply with legal obligations;
• prevent fraud;
• improve the Platform.

To enable the performance of a Booking, ZeepUp may communicate certain Customer information to the relevant Vendor, including the Customer's name, contact details and any other information reasonably necessary to fulfil the Booking.

Once such information has been communicated for the purposes of performing the Booking, the Vendor shall be responsible for processing that information in accordance with its own legal obligations under applicable data protection legislation.

Further information regarding our processing of personal data is available in the ZeepUp Privacy Policy.

4. SCOPE OF THE SERVICE

ZeepUp provides an online technology platform that enables Customers to discover, compare, purchase and book food-related Products and Experiences offered by independent Vendors.

Through the Platform, Customers may:

• purchase Products prepared by Restaurants;
• purchase Products prepared by Home Kitchens for collection;
• reserve tables at participating Restaurants;
• book Home Dining Experiences;
• book cooking classes, tastings and similar food-related Experiences;
• access additional services that may be introduced from time to time.

The Products and Experiences available on the Platform are determined exclusively by the relevant Vendor.

Availability may vary depending on location, operational capacity, seasonal factors, opening hours and other circumstances.

ZeepUp does not guarantee that any Vendor, Product or Experience will always be available.

ZeepUp reserves the right to modify, suspend or discontinue any feature of the Platform at any time where reasonably necessary for operational, legal or commercial reasons.

5. ELIGIBILITY

To use the Platform, Customers must:

• be at least 18 years of age;
• have the legal capacity to enter into binding contracts;
• comply with these Terms;
• provide accurate, complete and up-to-date information.

By creating an Account or making a Booking, Customers represent and warrant that they satisfy these eligibility requirements.

ZeepUp reserves the right to refuse access to the Platform or refuse a Booking where it reasonably believes that these requirements have not been met.

6. USER ACCOUNTS

Certain features of the Platform require Customers to create an Account.

Customers are responsible for ensuring that all information provided during registration remains accurate, complete and current.

Customers are responsible for maintaining the confidentiality of their login credentials and for all activity carried out through their Account.

Customers must immediately notify ZeepUp if they become aware of or reasonably suspect:

• unauthorised access to their Account;
• loss or theft of login credentials;
• any unauthorised use of their Account.

Customers must not:

• create an Account using false or misleading information;
• impersonate another individual or organisation;
• create multiple Accounts for fraudulent or abusive purposes;
• transfer, sell or assign their Account;
• permit any third party to access or use their Account.

Customers remain responsible for all activity carried out through their Account until ZeepUp has been notified of any unauthorised use.

ZeepUp reserves the right to suspend, restrict or terminate any Account where it reasonably believes that these Terms have been breached or that continued access could compromise the security, integrity or reputation of the Platform.

7. MARKETPLACE NATURE OF THE PLATFORM

ZeepUp operates solely as an online marketplace facilitating transactions between Customers and independent Vendors.

The contract for the purchase of any Product or the booking of any Experience is entered into directly between the Customer and the relevant Vendor.

ZeepUp is not a party to that contract.

Each Vendor independently determines, where applicable:

• prices;
• menus;
• Product descriptions;
• photographs;
• availability;
• collection times;
• Experience schedules;
• ingredients;
• allergens;
• cancellation policies (subject to any mandatory Platform rules);
• any additional terms applicable to its Products or Experiences.

ZeepUp does not:

• prepare food;
• manufacture Products;
• store Products;
• transport Products;
• inspect kitchens;
• supervise Experiences;
• operate Restaurants;
• operate Home Kitchens;
• own or manage venues used by Vendors.

Any onboarding checks, documentation requests or information reviewed by ZeepUp are carried out solely for operational, regulatory or compliance purposes and do not constitute approval, certification, endorsement or verification of any Vendor or its compliance with applicable laws.

Customers acknowledge that ZeepUp makes no representation or warranty regarding:

• the quality of Products;
• the quality of Experiences;
• the suitability of any Vendor;
• food safety;
• hygiene standards;
• licensing compliance;
• the accuracy of Vendor information;
• the behaviour of Vendors or other Customers.

Nothing in these Terms limits any statutory rights that Customers may have against the relevant Vendor under applicable law.

8. BOOKING PROCESS

Customers may place Orders or make Bookings by selecting a Product or Experience available through the Platform and completing the online checkout process.

Before confirming a Booking, Customers are responsible for reviewing all relevant information relating to the selected Product or Experience, including:

• the Vendor's description;
• location;
• date and time;
• collection requirements;
• attendance requirements;
• pricing;
• cancellation policy;
• any important notices displayed on the Platform.

A Booking becomes legally binding only when:

• payment has been successfully authorised; and
• the Customer receives a Booking confirmation issued by ZeepUp via email, through the Platform or by another electronic communication.

ZeepUp reserves the right to refuse or cancel a Booking before fulfilment where reasonably necessary, including where:

• payment cannot be authorised;
• fraudulent or suspicious activity is suspected;
• obvious pricing or technical errors have occurred;
• the Vendor is unable to fulfil the Booking;
• the Booking would breach applicable law;
• cancellation is reasonably necessary to protect the Platform, Customers or Vendors.

Where ZeepUp cancels a Booking before fulfilment, any payment received will be refunded in accordance with these Terms.

Customers are solely responsible for ensuring that all information submitted during the booking process is accurate.

ZeepUp shall not be responsible for any loss arising from inaccurate or incomplete information supplied by the Customer.

9. PRICES AND PAYMENTS

Prices displayed on the Platform are determined by the relevant Vendor unless expressly stated otherwise.

All prices are displayed in Pounds Sterling (£) and include applicable taxes where required by law.

Prices may change at any time before a Booking is confirmed.

Once a Booking has been confirmed, the applicable price shall not change except where:

• required by law;
• requested by the Customer;
• an obvious pricing error has occurred.

Payments are processed through independent third-party payment service providers.

ZeepUp does not store Customers' full payment card details.

By submitting payment information, Customers confirm that:

• they are authorised to use the selected payment method;
• sufficient funds are available;
• all payment information provided is accurate.

Where payment cannot be successfully processed, ZeepUp may refuse or cancel the Booking without liability.

Electronic receipts and payment confirmations will normally be provided through the Platform or by email.

Promotional codes, discounts, vouchers and credits may be subject to separate terms and conditions and may be withdrawn, amended or suspended where reasonably necessary to prevent fraud, misuse or technical errors.

10. CANCELLATIONS AND REFUNDS

10.1 Customer Cancellations

Cancellation rights depend on the type of Booking and the cancellation policy applicable to the relevant Vendor.

Restaurants

Restaurant Bookings may be cancelled in accordance with the cancellation policy displayed at the time of booking.

Where no specific cancellation policy is displayed, Customers may cancel free of charge until the deadline indicated on the Platform.

Late cancellations or failure to attend may result in cancellation fees or charges imposed by the Vendor.

Home Dining Experiences

Unless a different policy is expressly displayed by the Vendor, Customers may cancel:

• free of charge up to 24 hours before the scheduled start time; or
• within 15 minutes of completing the Booking where the Experience is due to commence within the following 2 hours.

After the applicable deadline, Bookings are generally non-refundable.

Home Kitchen Pick-up Orders

Unless otherwise specified by the Vendor, Customers may cancel:

• up to 24 hours before the scheduled collection time; or
• within 15 minutes of placing the Order where collection is scheduled within the following 2 hours.

Orders cancelled after the applicable deadline are generally non-refundable.

10.2 Vendor Cancellations

Where a Vendor cancels a confirmed Booking:

• the Customer will be notified as soon as reasonably practicable;
• payments received will normally be refunded;
• ZeepUp may, where reasonably possible, assist the Customer in identifying an alternative Vendor.

ZeepUp is not responsible for any indirect or consequential losses arising from a Vendor cancellation, including travel expenses, accommodation costs or loss of enjoyment.

10.3 Refunds

Approved refunds will normally be processed using the original payment method.

Refund processing times may vary depending on the Customer's payment provider.

ZeepUp may refuse a refund where:

• the Booking has already been completed;
• the applicable cancellation policy does not provide for a refund;
• the Customer has breached these Terms;
• fraudulent activity is reasonably suspected.

Nothing in this section limits any statutory rights available to Customers under applicable consumer protection legislation.

11. HOME DINING EXPERIENCES

Home Dining Experiences are organised, hosted and delivered exclusively by independent Vendors.

Customers acknowledge that such Experiences take place in private homes or other privately managed premises that are neither owned, operated nor controlled by ZeepUp.

By booking a Home Dining Experience, Customers acknowledge and agree that:

• the Experience is provided solely by the Vendor;
• the Vendor is solely responsible for organising and delivering the Experience;
• the Experience may differ from services provided by commercial restaurants or hospitality venues;
• participation is entirely voluntary and at the Customer's own discretion.

Customers are responsible for arriving at the correct address at the scheduled time.

Late arrival may result in refusal of admission where it would be unreasonable or impractical for the Vendor to accommodate late attendance.

Unless otherwise stated by the Vendor, Home Dining Experiences may involve shared dining spaces, communal seating or interaction with other guests.

Customers agree to behave respectfully towards the Vendor, the Vendor's household, other guests and neighbouring properties at all times.

ZeepUp does not:

• inspect private homes;
• supervise Experiences;
• verify the suitability of any premises;
• guarantee accessibility;
• guarantee the quality of any Experience;
• provide security services during any Experience.

Customers participate entirely at their own discretion and remain responsible for their own conduct throughout the Experience.

12. HOME KITCHENS – PICK-UP ORDERS

Home Kitchen Products are prepared exclusively by independent Vendors operating from private or domestic kitchens.

Customers acknowledge that ZeepUp:

• does not prepare Products;
• does not inspect kitchens;
• does not package Products;
• does not transport Products;
• does not supervise food preparation.

Customers are responsible for collecting their Order at the location and time specified in the Booking confirmation.

Failure to collect an Order at the agreed time may result in:

• deterioration of the Product;
• disposal of the Product by the Vendor for food safety reasons;
• loss of entitlement to any refund where permitted by these Terms.

Responsibility for the Product transfers to the Customer upon collection.

Customers are responsible for transporting, storing, reheating and consuming Products safely after collection.

Customers should follow any storage, preparation or consumption instructions provided by the Vendor.

13. RESTAURANTS

Restaurant Bookings available through the Platform are offered exclusively by independent Restaurants.

Restaurants are solely responsible for:

• menus;
• prices;
• opening hours;
• availability;
• service quality;
• food quality;
• customer service;
• compliance with applicable food safety legislation;
• compliance with licensing requirements.

Although ZeepUp seeks to ensure that information displayed on the Platform is accurate, ZeepUp does not guarantee the completeness or accuracy of information supplied by Restaurants.

Restaurants may update menus, prices, availability or opening hours at any time.

Restaurant-specific conditions, including cancellation policies, deposits, minimum spend requirements or special promotions, may apply and will normally be displayed before the Booking is confirmed.

Any complaint relating to food, service or the Restaurant itself should first be addressed directly to the relevant Restaurant.

ZeepUp may, at its discretion, assist Customers and Restaurants in communicating with one another but is under no obligation to resolve disputes between them.

14. CUSTOMER OBLIGATIONS

Customers agree to use the Platform lawfully, responsibly and in accordance with these Terms.

When attending any Booking or using the Platform, Customers must:

• provide accurate information;
• comply with all reasonable instructions given by the Vendor;
• behave respectfully towards Vendors, employees, household members and other guests;
• comply with all applicable laws and regulations;
• treat all premises and property with reasonable care.

Customers must not:

• make false or fraudulent Bookings;
• provide false payment information;
• use abusive, threatening or discriminatory language;
• damage property belonging to Vendors or third parties;
• interfere with the operation of any Experience;
• bring additional guests unless expressly authorised by the Vendor;
• engage in unlawful conduct;
• use the Platform for commercial purposes unless expressly authorised by ZeepUp.

Customers remain solely responsible for their own behaviour during any Booking.

Vendors may refuse admission to, or require a Customer to leave, an Experience where the Customer behaves in a manner that is unlawful, abusive, threatening, intoxicated, unsafe or otherwise inappropriate.

Where a Customer is refused admission or removed due to their own conduct, they may not be entitled to any refund.

Customers shall be responsible for any loss or damage caused by their acts or omissions.

15. ALLERGIES AND DIETARY INFORMATION

Customers are solely responsible for assessing whether any Product or Experience is suitable for their dietary requirements.

Information relating to:

• ingredients;
• allergens;
• nutritional content;
• dietary suitability;
• food preparation,

is provided exclusively by the relevant Vendor.

Although ZeepUp may display such information on the Platform, ZeepUp does not independently verify its accuracy or completeness.

Customers with allergies, intolerances, medical conditions or specific dietary requirements should contact the Vendor directly before completing a Booking if further clarification is required.

Customers acknowledge that food prepared by Vendors may be produced in environments where allergens are present.

Accordingly, ZeepUp does not guarantee that any Product will be free from allergens or cross-contamination.

Nothing in these Terms limits any legal obligations owed by Vendors under applicable food safety legislation.

16. REVIEWS

Following completion of a Booking, Customers may be invited to submit ratings, reviews, comments or other feedback regarding Vendors or their Experience.

Customers agree that any review submitted must:

• be truthful;
• reflect their genuine personal experience;
• be fair and accurate;
• comply with applicable law;
• not contain abusive, defamatory, discriminatory or offensive content;
• not contain false or misleading statements;
• not infringe the rights of any third party;
• not disclose confidential or personal information relating to another individual without lawful authority;
• not contain advertising, spam or promotional material.

By submitting a review, Customers grant ZeepUp a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, publish, store and use such content for the purposes of operating, improving and promoting the Platform.

Customers remain solely responsible for the content they submit.

ZeepUp does not endorse or verify the accuracy of reviews published on the Platform.

ZeepUp reserves the right, at its sole discretion, to:

• moderate reviews;
• edit formatting;
• temporarily hide reviews;
• remove reviews;
• permanently delete reviews,

where they:

• breach these Terms;
• are unlawful;
• are abusive or offensive;
• appear fraudulent;
• are misleading;
• are irrelevant to the relevant Booking;
• expose ZeepUp, Vendors or third parties to legal or reputational risk.

Removal of a review shall not give rise to any entitlement to compensation.

Reviews may remain published after completion of a Booking in order to support the operation of the Platform's reputation system, subject to applicable law and ZeepUp's policies.

17. FRAUD AND MISUSE

ZeepUp is committed to protecting the integrity of the Platform and preventing fraudulent or abusive activity.

Customers must not engage in any activity intended to manipulate, misuse or interfere with the Platform.

Prohibited activities include, without limitation:

• payment fraud;
• chargeback fraud;
• identity fraud;
• use of stolen payment methods;
• creating multiple Accounts to obtain promotional benefits;
• making speculative or abusive Bookings;
• attempting to circumvent cancellation policies;
• attempting to avoid Platform fees;
• manipulating ratings or reviews;
• abusing promotional offers or referral programmes;
• using bots, scripts or automated systems without ZeepUp's prior written consent;
• attempting to gain unauthorised access to the Platform or its systems.

Where ZeepUp reasonably believes that fraudulent, unlawful or abusive activity has occurred, ZeepUp may, without prior notice where reasonably necessary:

• suspend or terminate an Account;
• cancel pending Bookings;
• refuse future Bookings;
• remove promotional credits;
• recover losses suffered by ZeepUp where permitted by law;
• report suspected criminal activity to law enforcement authorities;
• cooperate with payment providers, regulators and competent authorities.

Customers remain liable for any losses caused by their unlawful or fraudulent conduct.

18. PLATFORM AVAILABILITY

ZeepUp uses reasonable efforts to ensure that the Platform remains available, secure and functioning correctly.

However, the Platform is provided on an "as available" and "as is" basis.

ZeepUp does not guarantee that:

• the Platform will always be available;
• access will be uninterrupted or error-free;
• the Platform will always operate without delays;
• defects will be corrected immediately;
• the Platform will be free from viruses, malware or other harmful components;
• all information displayed on the Platform will always be accurate, complete or up to date.

From time to time, access to all or part of the Platform may be suspended, restricted or interrupted due to:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• security incidents;
• technical failures;
• failures affecting third-party providers;
• events beyond ZeepUp's reasonable control.

To the fullest extent permitted by law, ZeepUp shall not be liable for temporary interruptions, delays or technical failures affecting access to the Platform.

Customers are responsible for ensuring that they have appropriate internet access, compatible devices and suitable software required to use the Platform.

19. PRIVACY, PHOTOGRAPHY AND RECORDING

Certain Bookings take place in private homes or privately managed premises.

Customers acknowledge that such environments require respect for the privacy of Vendors, their families, household members, employees, guests and neighbours.

Unless expressly authorised by the Vendor, Customers must not:

• photograph private areas of a Vendor's property;
• record audio or video during an Experience;
• livestream any part of an Experience;
• publish photographs or recordings that infringe another person's privacy or legal rights;
• disclose or share the Vendor's private address, telephone number or personal information for purposes unrelated to the Booking.

Where Customers take photographs or videos with the Vendor's consent, Customers remain solely responsible for ensuring that any subsequent use, publication or distribution complies with applicable privacy, intellectual property and data protection laws.

ZeepUp accepts no responsibility for any photographs, recordings or other content created, shared or published by Customers.

20. HEALTH AND SAFETY

Customers are responsible for ensuring that they are physically able to participate safely in any Experience booked through the Platform.

Customers agree to:

• follow all reasonable health and safety instructions provided by the Vendor;
• behave responsibly throughout the Experience;
• immediately inform the Vendor of any circumstance that may affect their safe participation.

Customers must not participate in any Experience where doing so would reasonably endanger themselves or others.

Customers acknowledge that certain Experiences may involve:

• cooking equipment;
• open flames;
• hot surfaces;
• sharp utensils;
• stairs;
• uneven flooring;
• domestic animals;
• outdoor areas;
• other risks commonly associated with private homes or hospitality environments.

By attending an Experience, Customers acknowledge and accept the ordinary risks inherent in such activities.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded under applicable law.

21. ALCOHOL AND RESPONSIBLE CONSUMPTION

Certain Products or Experiences available through the Platform may include alcoholic beverages where permitted by applicable law.

Customers acknowledge that:

• the sale or supply of alcohol is the sole responsibility of the relevant Vendor;
• Vendors are responsible for complying with all applicable licensing and alcohol legislation;
• ZeepUp neither sells nor supplies alcoholic beverages.

Customers must not:

• purchase or consume alcohol where under the legal drinking age;
• purchase alcohol on behalf of any underage person;
• behave in an unsafe, aggressive or disruptive manner due to alcohol consumption.

Vendors may refuse to serve alcohol or refuse admission where they reasonably believe this is necessary to comply with the law or protect the safety of those attending the Experience.

ZeepUp accepts no responsibility for the service, consumption or effects of alcoholic beverages supplied by Vendors.

22. PERSONAL PROPERTY

Customers remain solely responsible for their personal belongings throughout any Booking.

Customers should take reasonable care of their personal property, including valuables, electronic devices, clothing and other possessions.

To the fullest extent permitted by law, ZeepUp accepts no responsibility for:

• loss;
• theft;
• damage;
• accidental destruction,

of personal belongings occurring:

• during any Experience;
• at any Restaurant;
• at any Home Kitchen;
• at Vendor premises;
• while travelling to or from a Booking.

Any claim relating to lost or damaged property should be addressed directly to the relevant Vendor or, where appropriate, the competent authorities.

23. DOMESTIC ENVIRONMENT

Customers acknowledge that Home Dining Experiences and Home Kitchen collections take place in private residential properties rather than commercial hospitality venues.

Private homes may differ significantly from licensed restaurants or commercial premises.

Unless expressly stated in the relevant listing, ZeepUp makes no representation or warranty regarding:

• accessibility for persons with disabilities;
• the presence of stairs or uneven flooring;
• parking availability;
• heating or air conditioning;
• Wi-Fi availability;
• pets or domestic animals;
• children or other household occupants;
• outdoor spaces;
• noise levels;
• any other characteristic of the premises.

Customers are responsible for reviewing the information provided by the Vendor before making a Booking and determining whether the premises are suitable for their own requirements.

ZeepUp does not inspect, verify, certify or approve private residential properties used by Vendors.

24. RESPECT FOR VENDOR PRIVACY

Customers acknowledge that any address, location details, telephone number or other contact information relating to a Vendor made available through the Platform is provided solely for the purpose of facilitating a legitimate Booking.

Customers must not use such information:

• to visit a Vendor without a confirmed Booking;
• to contact a Vendor for unrelated purposes;
• for unsolicited marketing;
• for harassment;
• for surveillance;
• for any unlawful purpose.

Customers must not disclose, publish or distribute a Vendor's personal information obtained through the Platform except where required by law.

ZeepUp reserves the right to suspend or permanently terminate the Account of any Customer who misuses Vendor information or engages in conduct that compromises the privacy, security or safety of a Vendor or their household.

Customers remain solely responsible for any unlawful use of information obtained through the Platform.

25. THIRD-PARTY SERVICES AND LINKS

The Platform may contain links to third-party websites, payment providers, mapping services, social media platforms or other independent services.

Such links are provided solely for convenience.

ZeepUp does not own, operate or control third-party services unless expressly stated.

Accordingly, ZeepUp makes no representation or warranty regarding:

• the availability of third-party services;
• the security of third-party websites;
• the accuracy of information supplied by third parties;
• products or services offered by third parties.

Customers access third-party services entirely at their own risk.

Use of third-party services may be subject to separate terms, privacy policies and contractual conditions imposed by the relevant provider.

ZeepUp shall not be responsible for any loss, damage or liability arising from the Customer's use of third-party websites, applications or services.

26. INTELLECTUAL PROPERTY

All intellectual property rights in and relating to the Platform, including its software, source code, databases, design, layout, graphics, text, photographs, videos, trademarks, logos, business names, domain names and other content (excluding content uploaded by Vendors or Customers), are owned by or licensed to ZeepUp and are protected by applicable intellectual property laws.

Nothing in these Terms grants Customers any ownership rights in the Platform or its content.

Subject to these Terms, ZeepUp grants Customers a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for personal, lawful and non-commercial purposes.

Customers must not, without ZeepUp's prior written consent:

• reproduce, copy or distribute any part of the Platform;
• modify or create derivative works from the Platform;
• reverse engineer, decompile or attempt to extract the source code of the Platform;
• scrape, crawl, harvest or systematically extract data from the Platform;
• use any ZeepUp trademarks, logos or branding;
• use Platform content for commercial purposes;
• remove copyright or proprietary notices.

Customers retain ownership of any content they lawfully submit to the Platform. By submitting such content, Customers grant ZeepUp a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, publish and use that content solely for the operation, improvement and promotion of the Platform.

27. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded or limited under applicable law.

Subject to the above, ZeepUp operates solely as an online marketplace connecting Customers with independent Vendors.

To the fullest extent permitted by law, ZeepUp shall not be liable for:

• the quality, safety or legality of any Product or Experience;
• the preparation, storage, transportation or serving of food;
• allergens, ingredients or nutritional information supplied by Vendors;
• acts or omissions of Vendors;
• cancellations made by Vendors;
• delays in service;
• waiting times;
• inaccuracies in Vendor listings;
• the conduct of Vendors or other Customers;
• damage to personal property;
• theft occurring at Vendor premises;
• travel costs;
• accommodation costs;
• loss of enjoyment;
• disappointment;
• indirect losses;
• consequential losses;
• special damages;
• loss of profit;
• loss of business opportunity;
• loss of goodwill;
• loss of anticipated savings.

Where ZeepUp is found liable for any claim arising under or in connection with these Terms, and to the extent permitted by law, ZeepUp's total aggregate liability shall not exceed the total amount paid by the Customer in respect of the Booking giving rise to the claim.

Nothing in these Terms affects the Customer's statutory rights under applicable consumer protection legislation.

28. INDEMNITY

To the fullest extent permitted by applicable law, Customers agree to indemnify, defend and hold harmless ZeepUp, its directors, officers, employees, contractors, affiliates, licensors and service providers from and against any claims, liabilities, losses, damages, costs, expenses and reasonable legal fees arising out of or in connection with:

• the Customer's breach of these Terms;
• misuse of the Platform;
• unlawful conduct;
• fraudulent conduct;
• infringement of any third-party rights;
• damage caused to Vendors, their property or other users;
• content submitted by the Customer;
• negligent or intentional acts or omissions of the Customer.

This indemnity shall not apply where the relevant loss arises solely from ZeepUp's own negligence, fraud or breach of these Terms.

29. FORCE MAJEURE

ZeepUp shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control.

Such events include, without limitation:

• natural disasters;
• severe weather;
• flood;
• fire;
• epidemic or pandemic;
• acts of government;
• changes in law;
• terrorism;
• civil unrest;
• industrial disputes;
• interruption of utilities;
• internet outages;
• cyber attacks;
• failures of telecommunications networks;
• failures of payment providers;
• failures of third-party service providers.

Where reasonably practicable, ZeepUp will use reasonable efforts to minimise disruption to the Platform and its services.

30. SUSPENSION AND TERMINATION

ZeepUp may suspend, restrict or terminate a Customer's Account immediately where it reasonably believes that:

• these Terms have been breached;
• fraudulent or unlawful activity has occurred;
• the Customer has engaged in abusive or inappropriate behaviour;
• the Platform has been misused;
• continued access presents a risk to Vendors, other users or ZeepUp;
• suspension is necessary to comply with applicable law;
• suspension is necessary to protect the security, integrity or reputation of the Platform.

Where reasonably practicable, ZeepUp will inform the Customer of the reasons for the suspension or termination.

Customers may close their Account at any time through the Platform or by contacting ZeepUp.

Termination of an Account shall not affect any rights, obligations or liabilities that arose prior to termination.

ZeepUp may retain information relating to suspended or terminated Accounts where required to comply with legal obligations, resolve disputes, prevent fraud or enforce these Terms.

31. COMPLAINTS

ZeepUp is committed to providing a high standard of customer service and encourages Customers and Vendors to resolve issues fairly and promptly.

Where a Customer experiences an issue relating to a Booking, the Customer should first contact the relevant Vendor directly, as the Vendor is responsible for providing the Product or Experience.

If the matter cannot be resolved directly with the Vendor, the Customer may contact ZeepUp using the customer support channels available on the Platform.

When submitting a complaint, Customers should provide all information reasonably necessary to investigate the matter, including:

• the Booking reference;
• the date and time of the Booking;
• the name of the Vendor;
• a description of the issue;
• any supporting photographs or documents, where available.

ZeepUp may, at its discretion:

• request additional information;
• contact the Vendor;
• facilitate communication between the Customer and the Vendor;
• review information submitted by both parties;
• offer assistance in seeking an amicable resolution.

Customers acknowledge that ZeepUp is not the supplier of the relevant Product or Experience and, except where required by applicable law, is under no obligation to adjudicate disputes or determine liability between Customers and Vendors.

Nothing in this section affects any statutory rights available to Customers under applicable consumer protection legislation.

32. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them, their subject matter or their formation shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer residing in England or Wales, you may bring legal proceedings before the courts of England and Wales.

If you reside in Scotland or Northern Ireland, you may also have the right to bring proceedings before the courts of your place of residence where such right is provided by applicable law.

Nothing in these Terms limits any mandatory consumer rights available under the laws applicable in the jurisdiction where you reside.

33. ELECTRONIC COMMUNICATIONS

By creating an Account or using the Platform, Customers agree to receive communications from ZeepUp by electronic means.

Electronic communications may include, without limitation:

• Booking confirmations;
• payment confirmations;
• receipts and invoices;
• Booking updates;
• customer support communications;
• security notifications;
• notices relating to these Terms;
• notices relating to the Privacy Policy;
• service announcements;
• legally required notices.

Communications may be provided by:

• email;
• SMS;
• push notification;
• in-app notification;
• other electronic means made available through the Platform.

Customers are responsible for ensuring that their contact details remain accurate and up to date.

Electronic communications shall satisfy any legal requirement that communications be made in writing, except where applicable law requires otherwise.

Customers may opt out of receiving marketing communications at any time, but this will not affect ZeepUp's ability to send service-related or legally required communications.

34. ACCEPTABLE USE OF THE PLATFORM

Customers may use the Platform solely for lawful, personal and non-commercial purposes and in accordance with these Terms.

Customers must not use the Platform in any way that may damage, disable, overburden, impair or compromise the operation, security or integrity of the Platform or interfere with the use of the Platform by other users.

Without limitation, Customers must not:

• use the Platform for unlawful, fraudulent or abusive purposes;
• create false or misleading Accounts;
• impersonate any person or organisation;
• provide false or inaccurate information;
• attempt to gain unauthorised access to the Platform, user Accounts, servers or databases;
• introduce viruses, malware or other harmful software;
• interfere with the security or operation of the Platform;
• scrape, harvest or systematically collect data from the Platform without ZeepUp's prior written consent;
• use bots, automated scripts or similar technologies without prior written authorisation;
• collect or use personal information relating to Vendors or other users except where strictly necessary to complete a legitimate Booking;
• use information obtained through the Platform for unsolicited marketing, commercial solicitation or any unrelated purpose;
• upload, publish or transmit unlawful, defamatory, discriminatory, threatening, abusive, obscene or otherwise inappropriate material;
• engage in conduct that could damage the reputation, goodwill or business of ZeepUp, its Vendors or other users.

Customers remain solely responsible for all activity carried out using their Account.

Where ZeepUp reasonably believes that a Customer has breached this section, ZeepUp may, without prior notice where reasonably necessary:

• suspend or terminate the Customer's Account;
• cancel pending Bookings;
• remove content published by the Customer;
• refuse future access to the Platform;
• report unlawful conduct to the appropriate authorities;
• take any other action reasonably necessary to protect the Platform, its users, Vendors or business.

35. GENERAL PROVISIONS

Entire Agreement

These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between ZeepUp and the Customer regarding the use of the Platform and supersede all previous agreements, understandings or communications relating to the same subject matter.

Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from these Terms and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

Waiver

Any failure or delay by ZeepUp in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall any partial exercise prevent any further exercise of that or any other right or remedy.

Assignment

ZeepUp may assign, transfer or subcontract any of its rights or obligations under these Terms in connection with a merger, acquisition, corporate restructuring or sale of its business or assets, provided that such transfer does not adversely affect the Customer's statutory rights.

Customers may not assign, transfer or otherwise dispose of any of their rights or obligations under these Terms without ZeepUp's prior written consent.

Amendments

ZeepUp may amend these Terms from time to time to reflect:

• changes in applicable law;
• regulatory requirements;
• changes to the Platform;
• changes to business operations;
• security or technical developments.

Where changes materially affect Customers' rights or obligations, ZeepUp will provide reasonable notice before the updated Terms take effect.

Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the revised Terms.

No Partnership or Agency

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment or franchise relationship between ZeepUp and any Customer or Vendor.

Third Party Rights

Except as expressly provided in these Terms, no person who is not a party to these Terms shall have any right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

Survival

Any provision of these Terms which by its nature is intended to survive termination or expiry, including without limitation provisions relating to liability, indemnity, intellectual property, dispute resolution and governing law, shall continue in full force and effect following termination.

Contact Details

Questions regarding these Terms or the Platform may be submitted using the contact details published on the ZeepUp website or through the customer support channels available within the Platform.

Last Updated: September 2026

APPENDICES

The following Appendices form an integral part of these Customer Terms and Conditions.

By using the Platform and making a Booking, Customers agree to comply with the requirements set out in these Appendices, as amended by ZeepUp from time to time in accordance with these Terms.

The Appendices are intended to provide additional operational guidance and practical rules relating to the use of the Platform and should be read together with the Customer Terms and Conditions.

APPENDIX A

CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy forms an integral part of the ZeepUp Customer Terms and Conditions.

Its purpose is to explain how cancellations, refunds and Booking changes are managed on the Platform.

Different rules may apply depending on whether you have booked:

• a Restaurant;
• a Home Kitchen collection;
• a Home Dining Experience.

Where a Vendor has published additional cancellation conditions, those conditions will be displayed before you complete your Booking.

Nothing in this Policy affects your statutory rights under applicable consumer protection legislation.

1. RESTAURANT BOOKINGS

Unless a different cancellation policy is clearly displayed before you complete your Booking, you may cancel:

• free of charge up to 2 hours before the scheduled reservation or collection time; or
• within 15 minutes of placing the Booking where the reservation or collection is due to take place within the following 2 hours.

After the applicable cancellation deadline, the Booking will normally become non-refundable.

Late cancellations or failure to attend your reservation or collect your Order may result in cancellation charges, deposits being retained or other consequences determined by the Restaurant and communicated before the Booking is confirmed.

2. HOME DINING EXPERIENCES

Unless a different cancellation policy is clearly displayed before you complete your Booking, you may cancel:

• free of charge up to 24 hours before the scheduled start time of the Experience; or
• within 15 minutes of placing the Booking where the Experience is due to begin within the following 2 hours.

After the applicable cancellation deadline, the Booking will normally become non-refundable.

3. HOME KITCHEN COLLECTIONS

Unless otherwise specified by the Vendor before the Booking is confirmed, you may cancel:

• up to 24 hours before the scheduled collection time; or
• within 15 minutes of placing the Order where collection is due within the following 2 hours.

Orders cancelled after the applicable deadline will normally not be eligible for a refund.

4. VENDOR CANCELLATIONS

If a Vendor cancels your confirmed Booking, ZeepUp will notify you as soon as reasonably practicable.

Where appropriate, you may receive:

• a full refund;
• assistance in finding an alternative Vendor;
• other support offered at ZeepUp's discretion.

ZeepUp is not responsible for any indirect costs arising from Vendor cancellations, including travel expenses, accommodation costs or loss of enjoyment.

5. LATE ARRIVAL

Customers are responsible for arriving at the agreed location on time.

For Home Dining Experiences, Restaurants and other Experiences, significant delays may result in:

• refusal of entry;
• reduction in the duration of the Experience;
• cancellation of the Booking without refund,

where it would no longer be reasonable for the Vendor to provide the service.

6. FAILURE TO COLLECT ORDERS

Customers are responsible for collecting Home Kitchen Orders at the agreed collection time.

Where an Order is not collected within a reasonable period, the Vendor may:

• dispose of the food for food safety reasons;
• treat the Order as completed;
• refuse any refund where permitted by these Terms.

7. NO-SHOWS

If a Customer fails to attend a confirmed Booking without cancelling in accordance with this Policy, the Booking will normally be treated as a no-show.

No-shows are generally not eligible for a refund.

Repeated no-shows may result in restrictions on the Customer's use of the Platform.

8. REFUNDS

Where a refund is approved, it will normally be processed using the original payment method.

Refund processing times depend on your payment provider and financial institution.

Refunds may be refused where:

• the applicable cancellation deadline has passed;
• the Booking has already been completed;
• these Terms have been breached;
• fraudulent activity is reasonably suspected.

9. EXCEPTIONAL CIRCUMSTANCES

In exceptional circumstances, ZeepUp may, at its sole discretion, consider refund requests outside the standard cancellation policy.

Examples may include:

• serious safety concerns;
• technical failures affecting the Platform;
• duplicate payments;
• fraud;
• circumstances where a Vendor was unable to provide the booked Product or Experience.

Each request will be assessed individually.

Submission of a request does not guarantee that a refund will be granted.

10. FORCE MAJEURE

Neither ZeepUp nor the Vendor shall be responsible for delays, cancellations or changes caused by events beyond their reasonable control, including:

• severe weather;
• flooding;
• fire;
• pandemic;
• government restrictions;
• transport disruption;
• power failures;
• internet outages;
• other Force Majeure events.

Where reasonably possible, ZeepUp and the Vendor will seek to minimise disruption and assist Customers in accordance with the circumstances.

11. CONTACTING US

If you have any questions regarding cancellations or refunds, please contact ZeepUp Customer Support using the support features available within the App.

We recommend contacting us as soon as possible if you believe a Booking has been affected by exceptional circumstances.

APPENDIX B

COMMUNITY STANDARDS

This Community Standards Policy forms an integral part of the ZeepUp Customer Terms and Conditions.

ZeepUp is built on trust, respect and shared experiences.

All Customers are expected to behave responsibly and respectfully when using the App and when interacting with Vendors, other Customers and ZeepUp staff.

Failure to comply with these Community Standards may result in warnings, cancellation of Bookings, suspension or permanent removal from the Platform.

1. RESPECT OTHERS

Customers must always treat Vendors, their families, employees, neighbours, other Customers and ZeepUp staff with courtesy and respect.

Customers must not:

• harass;
• intimidate;
• threaten;
• insult;
• discriminate against;
• bully;
• stalk;
• abuse

any person using or connected with the Platform.

2. RESPECT PRIVATE HOMES

Many Experiences available on ZeepUp take place in private residential properties.

Customers must respect the Vendor's home in the same manner they would expect visitors to respect their own.

Customers must not:

• enter areas not intended for guests;
• use facilities without permission;
• damage furniture or property;
• remove items belonging to the Vendor;
• disturb neighbours;
• leave excessive waste;
• smoke where prohibited.

3. RESPECT FOOD SAFETY

Customers should immediately inform the Vendor of any known food allergies or dietary requirements before consuming any Products where appropriate.

Customers must follow any reasonable food safety or hygiene instructions provided by the Vendor.

4. RESPECT PRIVACY

Customers must respect the privacy of Vendors and other guests.

Unless expressly authorised, Customers must not:

• photograph private areas;
• record conversations;
• livestream Experiences;
• publish another person's personal information;
• disclose the address of a Vendor for purposes unrelated to the Booking.

5. RESPONSIBLE CONDUCT

Customers must not attend any Booking while behaving in a manner that places themselves or others at risk.

Examples include:

• violent behaviour;
• aggressive behaviour;
• serious intoxication;
• possession or use of illegal drugs;
• carrying illegal weapons;
• criminal conduct.

Vendors may refuse admission where reasonably necessary to protect safety.

6. RESPECT THE COMMUNITY

Customers should help maintain a welcoming community by:

• leaving honest reviews;
• reporting unsafe behaviour;
• respecting different cultures;
• respecting different dietary practices;
• acting in good faith.

7. REPORTING ABUSE

If you witness behaviour that you believe places another person at risk, please report it to ZeepUp through the support features available within the App.

Where appropriate, you should also contact the emergency services or relevant public authorities.

8. ENFORCEMENT

Where these Community Standards are breached, ZeepUp may:

• issue warnings;
• remove reviews or content;
• cancel Bookings;
• suspend Accounts;
• permanently remove Customers from the Platform;
• report unlawful conduct to the appropriate authorities where required or permitted by law.

ZeepUp reserves the right to take any action reasonably necessary to protect the safety, security and integrity of the Platform and its community.

APPENDIX C

TRUST & SAFETY GUIDELINES

This Trust & Safety Policy forms an integral part of the ZeepUp Customer Terms and Conditions.

Your safety is important to us.

While ZeepUp operates as a marketplace and does not supervise individual Bookings, we encourage all users to follow these practical guidelines.

1. BEFORE YOUR BOOKING

Before attending an Experience or collecting an Order, we recommend that you:

• carefully review the Vendor's profile;
• read reviews from other Customers;
• check the location;
• confirm the date and time;
• review any relevant dietary information;
• ensure the Experience is suitable for your own needs.

2. DURING HOME DINING EXPERIENCES

Customers should:

• arrive on time;
• follow the Vendor's reasonable instructions;
• respect the Vendor's property;
• respect other guests;
• consume alcohol responsibly;
• report any safety concerns immediately.

3. FOOD SAFETY

If you believe that a Product may be unsafe, do not consume it.

Where appropriate:

• contact the Vendor;
• contact ZeepUp;
• seek medical advice where necessary.

4. EMERGENCIES

In the event of a medical emergency, fire, crime or other urgent incident, Customers should immediately contact the appropriate emergency services.

ZeepUp should be informed as soon as reasonably practicable after the emergency has been addressed.

5. UNSAFE BEHAVIOUR

If you feel unsafe during any Booking:

• leave the location if it is safe to do so;
• contact the emergency services where appropriate;
• report the incident to ZeepUp.

ZeepUp treats reports relating to violence, harassment, discrimination and other serious misconduct as a priority.

6. LOST PROPERTY

Any property left at Vendor premises should first be reported directly to the Vendor.

Where necessary, ZeepUp may assist by facilitating communication between the parties but cannot guarantee recovery of lost property.

7. FOOD ALLERGIES

Customers with allergies or medical dietary requirements should always review the information provided by the Vendor and seek clarification before consuming any Product.

ZeepUp does not independently verify allergen information supplied by Vendors.

8. REPORTING INCIDENTS

Customers should notify ZeepUp as soon as reasonably practicable if they experience or witness:

• unsafe premises;
• food safety concerns;
• suspected food poisoning;
• serious injury;
• criminal behaviour;
• discrimination;
• harassment;
• fraud;
• suspicious activity;
• any other incident affecting the safety of users.

Providing accurate information helps us investigate incidents and improve the safety of the Platform.

9. OUR ROLE

ZeepUp operates as a technology marketplace connecting Customers and Vendors.

Although we do not supervise individual Bookings or inspect Vendor premises, we take reports concerning safety seriously and may investigate, suspend Accounts or take other action where appropriate under our Customer Terms and Conditions.